Helpful answers about ordering, delivery, returns, and support.
Craftszetu is an online store offering personal care, wellness, organic products, cleaning and household products, and baby essentials at competitive prices. We provide fast delivery and easy checkout through M-PESA or bank card.
Click the login or register section at the top right of the website, enter your email and password, and complete registration. You will receive an email to confirm your account.
Use the website to browse categories and search for products. You can explore made-in-Kenya and eco-friendly products as well as personal care, beauty, baby essentials, household cleaning, laundry, wellness, and organic ranges. Checkout is available through M-PESA or bank card.
We aim to make life easier and more convenient by delivering quality products to your door with speed, affordability, and simplicity while making a positive environmental impact.
Contact our customer support team at support@craftszetu.co.ke with your order number and reason for return. Once approved, we will provide return instructions. Unless the item is damaged or incorrect, return shipping costs are your responsibility. Refunds are processed within 7 to 10 business days after inspection and are issued to the original payment method.
If your order is delayed beyond the estimated delivery time, contact our customer support team and we will work with our courier partners to resolve the issue as quickly as possible.
Email: support@craftszetu.co.ke
Phone or WhatsApp: +254 798 088 318
Customer support hours: Monday to Saturday, 9 AM to 6 PM EAT.
